Privacy Policy for mylife
Diabetescare Therapy Management
Valid from:
March 31st 2025
The protection of
your personal data / personal information (hereinafter commonly referred to as
personal data) is very important to us. This Privacy Policy (“Policy”) explains
how Ypsomed Diabetes Care AG and its affiliates, subsidiaries, and related companies
(“Ypsomed”, “our”, “us,” or “we”), collect, use, share, transfer and process
personal data collected from or about you with regards to mylife Diabetescare.
References to ‘personal data’ shall be understood to include ‘personal
information’ or any other equivalent terms used in applicable privacy
legislation.
The mylife
Diabetescare therapy management consists of the mylife App, the mylife Software
(PC) and the mylife Cloud and can be connected to the mylife YpsoPump insulin
pump, as well as various blood glucose meters and the mylife CamAPS FX App
and/or therapy management clouds from third-party providers. The mylife
Diabetescare therapy management system consolidates the diabetes therapy data.
The collection and
processing of personal data depends on the registration and use of the mylife
App, the mylife Software (PC), the mylife Cloud, the mylife CamAPS FX App, as
well as the connection with other devices and systems.
1.
Controller of Personal Data
Unless otherwise
stated or clear from the circumstances, when using the mylife Diabetescare
therapy management, the responsible entity often referred to as controller
under applicable privacy laws is
:
Ypsomed Diabetes
Care AG (Ypsomed HQ)
c/o Ypsomed AG
Brunnmattstrasse 6
3401 Burgdorf / Switzerland
Telephone +41 (0)34 424 41 11
E-mail:
info@ypsomed.com.
Our data protection officers can be reached under the following
addresses:
Switzerland:
Ypsomed Diabetes Care AG,
Data Protection Officer,
c/o Ypsomed AG Brunnmattstrasse 6,
3401 Burgdorf
e-mail address: privacy@ypsomed.com
EEA/UK:
FIRST
PRIVACY GmbH
Konsul-Smidt-Straße
88
28217 Bremen / Germany
e-mail address: privacy@ypsomed.come-mail
2.
Description of Data Processing
1
2
2.1
Personal Data
The mylife Diabetescare therapy management ecosystem supports the
diabetes therapy management for healthcare providers and patients, which is why
sensitive personal data (health data) is always processed.
In order to use mylife Diabetescare
therapy management, you must provide Ypsomed with your explicit
consent to the processing of personal data relating to your health.
We
process your personal data on the basis of your consent for the following
purposes:
·
Account Creation & Diabetes Management:
Processing health-related data when creating a mylife Diabetescare
Therapy Management System account to support your diabetes treatment or the
treatment of someone you care for, such as your child.
-
Customer Service Requests:
Handling health-related data when you contact our customer
service for inquiries regarding the mylife product family, therapy
management, or services. This may include resolving performance issues or
sharing data with third-party processors to address your service request.
-
Diagnostic &
Troubleshooting Assistance:
Processing
diagnostic and troubleshooting data, including health-related information,
to diagnose and resolve performance issues related to your service
request.
-
Data Transfer to Healthcare
Providers:
Transferring your personal data,
including health data, to your healthcare provider or to their electronic
patient record systems as part of your treatment.
-
Third-Party Data Transfers:
Sharing your health-related data with third-party systems and
tools, where necessary, to provide or enhance services.
-
Service Provision &
Improvement:
Processing your data to provide,
maintain, improve, and develop the functions and content of the mylife
Diabetescare therapy management system, ensuring it meets your needs.
In
addition to these purposes, we may request your separate consent to process
your personal data (including health data) for the following purposes:
-
Cookies & Log Data for
Analytics:
Using cookies to collect anonymised
log data (e.g., IP address, date, time, device data) for statistical
evaluations and website performance monitoring, without creating user
profiles or linking the data back to you personally.
-
Marketing Communications,
Personalised Services & Engagement:
We may
request your consent to send you marketing materials relevant to you,
including content tailored to the specific pumps and devices you use. This
may involve analysing certain health-related information, such as the type
of diabetes you have, to ensure that our communications and services are
personalised and meaningful. We may also combine your personal data with
other information we hold about you to better understand your preferences
and improve our interactions with you. To enhance our understanding of
your interests, we may use cookies to measure your engagement with our
communications (such as opening or clicking on links).
-
Invitations to Market
Research, Product Testing & User Insights:
With your consent, we may invite you to participate in surveys, market
research, clinical trials, and product testing activities (such as A/B
testing). Your participation helps us improve our products and services.
Your actual participation will require an additional explicit consent
including all relevant information on a case-by-case basis, and you are of
course free to decline at any time.
-
Use of Health Data for
Research, Regulatory Compliance, Product Development & User Insights:
We may seek your consent to use your health data for research,
regulatory compliance and product development & User Insights, helping
us enhance our technologies and create better solutions for you and others
living with diabetes. Your data might be shared with external companies
and organisations for these purposes.
-
Anonymisation,
Synthesisation & Further Data Use:
With
your permission, we would anonymise your personal data, which means it
cannot be traced back to you, and use such anonymised data for research,
regulatory compliance, product development & user insights, as well as
data synthesis. Synthesisation involves creating new, artificial datasets
based on patterns in the original data.
You can revoke your consent at any time
by
contacting us
directly at
via
our customer care
in Section 9. Please
note that if you withdraw your
consent, it may no longer be possible to use the mylife Diabetescare therapy
management system or certain Ypsomed services and products, since the
processing of health-related data is essential for their functionality.
We may also
process your personal data, including health-related data, when necessary for
the exercise or defence of legal claims. This includes:
-
Error Detection &
Troubleshooting:
Analysing log files to detect
and resolve errors, such as faulty links or program issues, and diagnosing
service performance concerns.
-
Fraud & Security
Monitoring:
Processing log files to detect and
prevent fraudulent, abusive, or prohibited activities and to ensure the
protection and security of our services. We may review log files
(including IP addresses) in cases where there is a suspicion of misuse or
violations of law or contract.
In addition, to the extent permitted by law, we may need to process
your personal data to comply with legal obligations, such as:
-
Traceability of Medical Devices:
Ensuring the traceability of medical devices from the manufacturer to the
end user for purposes such as product information, safety instructions, or
recalls.
-
Technical Training:
Providing
technical training in the proper handling of our medical devices.
-
Data Transmission to Health Insurance Providers:
Transmitting necessary data to statutory health insurance
providers for compliance and reimbursement purposes.
-
Post-Market Surveillance & Quality Assurance:
Ensuring high standards of quality and safety of medical
devices post-market, including monitoring and improving the performance,
safety, and effectiveness of medical devices. This may also involve
repairing or enhancing mylife Diabetescare therapy management systems and
meeting regulatory requirements related to post-market surveillance.
3.
Use of the mylife Diabetescare Therapy
Management
3
3.1
Manufacturer of the mylife Diabetescare Therapy
Management
The mylife
Diabetescare therapy management was developed on behalf of Ypsomed AG by SINOVO
health solutions GmbH (SINOVO). Use of the mylife App, the mylife Software and
the mylife Cloud is subject to SINOVO’s General Terms and Conditions of
Business and Use.
SINOVO processes
the personal data collected in the mylife Diabetescare therapy management on
behalf of Ypsomed and exclusively as contractually agreed or as instructed by
Ypsomed. Fulfilment of legal, regulatory or official obligations by SINOVO as
the medical device manufacturer of mylife Diabetescare therapy management
remains reserved.
3.2
The mylife App
When you download
the mylife App to your smart device, you have the option of connecting your
mylife YpsoPump to the mylife App. In addition, you can also link blood glucose
meters and/or selected CGMs (glucose monitoring systems) from third-party
providers to the mylife App.
·
When linking blood glucose meters, no data
are shared with third parties.
·
If the Dexcom CGM is
connected to the mylife App, the data generated by the CGM are shared with
Dexcom. Linking the Dexcom CGM with the mylife App explicitly requires a Dexcom
Clarity account and Dexcom's data protection provisions apply.
In the mylife App,
you can choose whether and how you wish to synchronise your data with the
mylife Software and/or mylife Cloud. If you do not activate synchronisation
with the mylife Software and/or mylife Cloud, the data collected will only be
stored on your smart device. No transfer to Ypsomed, SINOVO or third parties will
take place. You do not need to register to use the mylife App.
The following data
can be recorded in the mylife App and saved on your smart device:
·
Blood glucose levels and/or sensor glucose
values
·
Boluses
·
Basal rates
·
Insulin on Board (IOB)
·
Other data useful for therapy (e.g.
carbohydrates)
If synchronisation
of the data with the mylife Software and/or mylife Cloud is desired, the data
protection provisions of the mylife Cloud (Section 3.4) or mylife Software
(Section 3.3) additionally apply.
3.3
The mylife Software (PC)
You can either
transfer the data from your mylife YpsoPump insulin pump or your blood glucose
meter directly to the mylife Software or you can connect your devices to the
mylife App and synchronise them with the mylife Software via the mylife Cloud.
The mylife
Software is available with two different options. You can decide whether you
wish to install the mylife Software as a PC-only version directly on your
computer or use the mylife Software together with the mylife Cloud. This
requires a data upload from the software to the cloud with the mylife Uploader.
The conditions for using the mylife Cloud can be found in the sections that
follow.
If you have agreed
in the mylife App to synchronise your data with the local mylife Software on
your computer, the following data, for example, will be transferred from your
mylife App via mylife Cloud to the local mylife Software on your computer:
·
Glucose values
·
Boluses
·
Basal rates
·
Insulin on Board (IOB)
·
Other data useful for therapy (e.g.
carbohydrates)
If you connect
your mylife YpsoPump insulin pump or blood glucose meter directly to the mylife
Software without the mylife Cloud, the corresponding insulin and blood glucose
data will be transferred from the devices to the mylife Software. In this case,
the data in the local mylife software are stored exclusively on your device. No
transfer to Ypsomed, SINOVO or any third party shall take place.
3.4
The mylife Cloud
To be able to use
the mylife Cloud, you must register for the mylife Cloud via your mylife App or
an internet browser. The mylife Cloud is an online service and is not installed
locally on your device. The data is stored in country-specific fashion on Microsoft
servers (Azure). Unless otherwise stated in Section 8 or Section 10, these are
servers located in the EU.
Before you can
register for the mylife Cloud, you must agree to SINOVO’s General Terms and
Conditions of Business and Use and to the processing of your personal data in
accordance with this Privacy Policy.
The following
categories of personal data may be collected and transmitted during
registration:
·
Contact data (surname, given name, e-mail
address, telephone number)
·
Login data (e-mail, password)
·
Account use (patient administration or
self-administration)
·
General settings (e.g. language, country, time
zone)
For insulin therapy:
·
Therapy details (type of diabetes, type of
therapy, insulin, name of healthcare professional)
·
Personal data (weight, height, gender, date of
birth)
·
Blood glucose ranges (target range,
hyperglycaemia, hypoglycaemia, time of day, after meals)
·
Device data (blood glucose levels, insulin
release values, alarms and notifications from connected devices, status
information from the devices)
·
Therapy data (blood glucose levels, insulin
doses, carbohydrate intake, sporting activities)
As soon as you log
in to your mylife Cloud account, a cookie is placed on your device which can be
used to identify you for the duration of your visit. The cookie expires
automatically at the end of the session. You can save this cookie permanently
using the “Log in automatically on this computer” function for an automatic
login. The cookie then contains parts of your login data in encrypted form.
However, an automatic login on two (2) different computers is not possible in
this case.
4.
The mylife CamAPS FX App
The mylife CamAPS
FX App is an independent smartphone application of
CamDiab
Limited, with registered offices in Cambridge UK, business address Level 4,
Institute of Metabolic Science, Box 289, Addenbrooke’s Hospital, Hills Rd,
Cambridge, CB2 0QQ, United Kingdom
(CamDiab).
To use the app,
you must register separately. The CamDiab Terms of Use and Privacy Policy
apply.
The mylife CamAPS
FX App offers a function that permits the display of data from the app in the
mylife Cloud. By logging into the mylife Cloud from the mylife CamAPS FX App,
you consent to the transfer of data from CamDiab to Ypsomed and thereby
activate this function. The following categories of personal data are then
transmitted from the mylife CamAPS FX App to the mylife Cloud:
·
Account data, for example
o
E-mail address
·
Device data and settings, such as, for example
o
Type of terminal and operating system
o
App version
o
CGM brand and serial number
o
Pump brand and serial number
o
Error messages pump
·
Therapy settings such as, for example
o
Unit of glucose calculation (mg/dL or mmol/L))
o
Insulin-to-carbohydrate ratio
o
BG target value
o
Auto-mode target value
·
Health data such as, for example
o
CGM values
o
BG values
o
Basal insulin
o
Boluses
o
Meals
o
Alarms
o
Auto-mode status
5.
Sharing Data of the mylife Diabetescare Therapy
Management with Others
mylife
Diabetescare therapy management offers various options by which patients may
share their data with their medical professionals or other people.
4
5
5.1
Transferring Data from the Insulin Pump or Blood
Glucose Meter to the mylife Software
Medical
professionals can install the mylife Software in the patient management
version. During a consultation with the physician, they can connect the
patients’ mylife YpsoPump insulin pump or blood glucose meter directly to the
mylife Software installed on their computer and import the data.
If the medical
professional only uses the local mylife Software, the data remain stored on the
medical professional’s computer. In this case, no data are transferred between
the medical professional and the patient or vice versa and neither Ypsomed nor
SINOVO can access these data.
Note: the medical
professional is responsible for the processing of these data. Ask your medical
professional how they process and protect your personal data and how you can
exercise your rights listed below vis-à-vis the medical professional.
Clarify in advance
with your medical professional whether she or he will synchronise the data from
the mylife Software with the mylife Cloud. Inform the medical professional if
you do not agree to such a synchronisation.
5.2
Sharing Reports from mylife Diabetescare Therapy
Management
In the mylife App
or mylife Cloud menu, you can find the “Report” function, which allows you to
create a PDF report or CSV export of the data for a time frame of your choice.
Among other things, the report may include the following data:
-
glucose and insulin data
-
the pump and bolus suggestion calculator
settings as well as
-
various displays of the therapy data.
-
The diary of the mylife App or Cloud (CSV
export)
You can forward
the report to your medical professional or your clinic by means of channels
which permit the transmission of PDF and CSV files. Please note that the PDF
and CSV reports contain health data. You should therefore choose a secure
channel for transmission and enquire about the data protection information
stored there. Transmission of the report is at your own risk and
responsibility.
5.3
mylife Cloud - Data Synchronisation between
Patients and the Medical Professional
The mylife Cloud
simplifies data synchronisation between medical professionals and their
patients. Medical professionals can invite their patients to synchronise their
data directly between the two mylife Cloud accounts.
As a patient, you
consent to your data being shared with the medical professional in the “Data
release” section of your patient account. Once the data release has been
activated, the medical professional can access and analyse your data in her or
his patient management account.
You can revoke
your consent for data release at any time in your mylife Cloud account. From
the moment of revocation, the medical professionals no longer have access to
your data. However, a copy of your data that has been shared up to this point
in time will remain in the medical professional’s account. The medical
professional is responsible for these data and is therefore the addressee for
the assertion of your rights.
5.4
Connecting the mylife Cloud with Clouds from
Other Providers
You can link your
mylife Cloud with therapy clouds from other providers (third-party providers)
and have certain predefined data transferred to the cloud of the third-party
provider with your consent. In this case, the data are transferred unilaterally
from the mylife Cloud to the cloud of the third-party provider.
Next, select the
login for the mylife Cloud in the third-party provider’s system, if intended.
You will be redirected to the login for the mylife Cloud, where you must log in
correctly with your mylife Cloud security elements. With this login you agree to
the transfer of data to the third-party provider. You can transfer your data to
several clouds from third-party providers who permit a connection to the mylife
Cloud.
The third-party
provider’s data protection provisions apply to the processing of personal data
in the third-party provider’s cloud. Ypsomed has no influence on the processing
of these data.
You can stop the
transfer of data at any time by cancelling the connection in your mylife
account. Data thus far transferred to the third-party provider will remain
stored there. If you wish to object to data processing by the third-party
provider, please contact the third-party provider directly. Please refer to the
data protection provisions of the third-party provider.
6.
Protection and Storage of Personal Data
We use the cloud
services of Microsoft to process your personal data in the mylife Cloud. The
exact storage and processing location of your data may vary depending on the
jurisdiction as detailed in Sections 8 and 10. The data in the mylife Cloud are
encrypted and only SINOVO system administrators have access to the server’s
Cloud database.
Ypsomed takes all
necessary and reasonable technical and organisational actions to ensure the
security, integrity and availability of the data.
We will only
retain your data for as long as is necessary for the purposes set out in these
notes regarding Privacy Policy or legally permissible or required.
Specifically, this shall be for the length of time your account is active in
the mylife Cloud. You can cancel your mylife Cloud account at any time.
However, Ypsomed and SINOVO are subject to various statutory retention and
documentation obligations. Your personal data will be securely and irrevocably
deleted and/or anonymised after cancellation of the mylife Cloud account as
soon as these deadlines and obligations no longer apply.
If you do not
actively use your mylife Cloud account for two years and we have had no
relevant contact with you, we will delete your personal data from our systems
unless we believe, in good faith, that we are required to retain them in
accordance with law or other regulation (for example, due to a request in
connection with a prospective legal dispute).
7.
Forwarding of Personal Data to Third Parties
Ypsomed only
passes on personal data on to third parties if this is required by law, or if
this is necessary for market surveillance, or if you have consented to the
transfer.
Ypsomed remains responsible for the control
and correct processing of the personal data, even if they are forwarded to
companies of the Ypsomed Group or
suppliers
for the handling of business processes. We ensure that the
companies of the Ypsomed Group comply with data protection regulations, and we
also oblige our distribution partners as well as the suppliers commissioned by
us, to respect data protection and data security and to only process such data
as is necessary to fulfil their task.
Recipients may
receive personal data under one of the following conditions:
-
If you contact
Ypsomed, those employees within Ypsomed who need your personal data to
fulfil the purposes stated in these notes on Privacy Policy will have
access to them. For example, these may be customer service employees who
process your enquiries and requests.
-
Service
providers and processors engaged by Ypsomed, such as SINOVO or Microsoft,
who are contractually obliged to comply with the data protection
standards.
-
If required by
law or contractual agreement
in connection with
the monitoring of medical devices.
-
If required by
law or an authority, it is possible that Ypsomed may process and disclose
your personal data without prior notice or consent. This may be due to a
court order or other regulatory requirement.
-
If you have
consented to it.
The mylife
Diabetescare therapy management may possibly contain links to websites or
applications of third parties. Any access to these linked websites and their
use is not subject to these notes regarding the Privacy Policy, but to the
privacy policies of the websites of these third parties. We disclaim any
responsibility for the information practices of third-party websites.
8.
Transfer of Personal Data to Other Countries
We operate in various countries throughout the world, including, but
not limited to Switzerland, the European Economic Area (EEA), the United
States, Canada, the United Kingdom, and Australia. You determine where your
data is stored via the country selection in the registration process. It is
therefore important that you select your country of residence correctly. If you
have inadvertently have selected the wrong country, please terminate the
registration process. You can no longer change the country once the
registration process has been completed.
Please be aware that personal data we collect may be transferred and
maintained outside your country, state, province, or other jurisdiction, or
location where the privacy laws may not provide as much protection as those in
your location, including the United States. In order to ensure that your
personal data is protected properly in such cases, Ypsomed has set up lawful
transfer mechanisms and appropriate security measures in accordance with the
applicable legal requirements. Such safeguards include the requirement that
such countries offer an adequate level of data protection according to
authorities including, but not limited to, the Swiss Federal Data Protection
and Information Commissioner (EDÖB) or the European Commission, or we ensure
the security of your data with appropriate guarantees (e.g. Standard
Contractual Clauses) as well as increased technical security measures. If you
have any questions about the safeguards in place for these transfers, please
contact us
via
our
customer care in Section 9.
9.
Country Representatives
For inquiries,
please contact our Customer Service. All country representatives and customer
service contacts can be found under the following URL:
https://www.mylife-diabetescare.com/en/services/customer-care-contact.html
. If Ypsomed does not have a direct representative in your country,
please get in touch with the contact from mylife Therapy Management (“About”)
or with
info@ypsomed.com
.
10.
Country-specific Notes
Ypsomed endeavours
to provide a complete and correct translation that corresponds to the
respective national language. In the event of a conflict between the language
versions, the English version shall apply.
6
7
8
9
10
10.1
Germany
Use as a
computer-only version
People with
diabetes can obtain the mylife Software free of charge using the order form.
Medical professionals can order the mylife Software or a licence key for the
mylife Cloud directly from Ypsomed.
To order the
mylife Software, you must provide Ypsomed with some personal data: surname,
first name, street, house number postal code, city, e-mail address (optional),
as well as the devices that are to be connected and their serial number.
The personal data
contained in this form are processed exclusively for the purpose of
establishing and processing this order and fulfilling the contract.
10.2
France
We record the
country of origin via the country selection in the registration process. It is
therefore important that you also select France as your country of residence if
you live in France. This determines where your data are stored. The data of a
French citizen may only be stored and processed in the national territory of
France. If you have inadvertently selected the wrong country, please terminate
the registration process. You can no longer change the country once the
registration process has been completed.
In some cases, we
request information about your profession in order to display specific content
intended for you. If required by law, we will check your information before we
send you the access data.
10.3
Canada
10.3.1
Requesting Detailed Information
If you are based in Canada and would like more detailed information
about our privacy policies, standards, or codes, you can request a brochure or
other explanatory materials. These materials are available upon request and
provide a comprehensive overview of how we collect, use, and protect your
personal data. To request these materials, please contact us directly
via
our customer care
in Section 9
.
10.3.2
Note on Available Products and Services
The stipulations made in this privacy policy only apply insofar as a
product is approved by Canadian authorities for marketing and available.
Specifically, that means that Sections 3.2 “The mylife App” and 3.3 “The mylife
Software (PC)” do not apply in Canada.
10.3.3
Data Storage Location
We record the
country of origin via the country selection in the registration process. It is
therefore important that you also select Canada as your country of residence if
you live in Canada. This determines where your data are stored. The data of a
Canadian citizen may only be stored and processed in the national territory of
Canada. If you have inadvertently selected the wrong country, please terminate
the registration process. You can no longer change the country once the
registration process has been completed.
11.
Children
The mylife Cloud offer is aimed exclusively at persons of legal age.
Persons under 18 years of age are expressly advised that they must obtain the
consent of their parents or legal guardian to transfer their personal data.
If data have been transmitted to us by persons under 18 years of age
without the consent of their parents or legal guardians, you shall have the
opportunity to viewing the information provided by the underage person and/or
to request correction or deletion thereof at any time. The provisions contained
in these notes regarding the Privacy Policy apply until the request for
correction or deletion of personal data is made.
12.
Your Rights
Depending on your jurisdiction, you may possess different rights
with regards to the data we store and process.
For clarification, Data Processing for users within the EU is
subject to the General Data Protection Regulation (GDPR) as well as
country-specific regulations. Users in Canada and the UK are entitled to
equivalent treatment and are subject to rights indicated by the respective
jurisdiction. Please see Section 10 Country-specific Notes for further
information.
The general principles for all users of our products and services
are set out below:
Object to the processing of your personal data
You have the right to object at any time to our processing of your
personal data. However, if you object to processing, this make it impossible
for us to provide you with any services or products.
Request access to your personal data and obtain a
copy of your personal data
You have the right to request access to the personal
data we hold about you and to obtain a copy of it. This allows you to
understand how we process your data and verify that we are doing so lawfully.
Request correction of your personal data should your
personal data be inaccurate, incomplete, or obsolete
You have the right to request the correction of any
inaccurate, incomplete, or outdated personal data we hold about you. This helps
ensure that your information is accurate and up-to-date.
Request erasure/deletion of your personal data
You have the right to request the erasure or deletion of
your personal data. This right applies in certain circumstances, such as when
the data is no longer necessary for the purposes for which it was collected or
if you withdraw your consent.
Withdraw your consent to future processing where we
have processed personal data based on your consent
You have the right to revoke any declarations of consent submitted
to Ypsomed for the processing of personal data at any time, without giving a
reason and either individually or collectively. The processing of the data
remains lawful until such consent is revoked. You can exercise this right by
sending us your revocation request in writing, e.g., by email. If you wish to
revoke consent to the processing of data in the mylife Cloud specifically, you
can simply cancel your account. Please note that after revoking consent, use of
mylife therapy management is no longer possible.
Complain to a supervisory authority if you believe
that our processing of your personal data infringes applicable data protection
laws.
If you have doubts about whether your data are being processed in
accordance with the law, you may be able to lodge a complaint with the
supervisory authority responsible for data protection at your place of
residence, employment, or at our registered office.
Depending on your jurisdiction, you may have additional
rights:
Request restrictions on the processing of your
personal data
You may have the right to request that we restrict the
processing of your personal data. This means that we may store your data but
will not process it further without your consent, except as permitted by law.
Request the transfer of your personal data to
yourself or a third party
You may have the right to receive your personal data in
a structured, commonly used, and machine-readable format and, where technically
feasible and reasonable, to transmit these data to another controller without
hindrance. This right to data portability typically extends only to the
personal data.
To exercise a right to which you believe you may be entitled to
under applicable law you can contact us directly us
via
our customer care
in Section 9
. We may need to verify your identity
before we fulfil your request or, under applicable law, we may be unable to
take action with regard to your submission. We shall notify you in a timely
manner of such decisions or requirements as required by law.
13.
Changes to These Notes Regarding the Privacy
Policy
The content of
this data protection notice must be adapted from time to time. We reserve the
right to make changes hereto at any time. Please consult the notes regarding
the Privacy Policy regularly if you use the mylife Diabetescare therapy
management. The current version is: 2.0 as of December 1st 2024.